CISIA Exam Rescheduled or Cancelled: What To Do
How to request an earlier date, submit booking receipts to universities, and claim exam credits.
A sitting gets cancelled due to technical issues, or the rescheduled date falls after your university application deadline. Here is the exact action plan past candidates use to resolve scheduling conflicts:
Troubleshooting Action Plan
| Situation | Immediate Action | Secondary Action | Expected Outcome |
|---|---|---|---|
| Sitting Cancelled by Organizers | Document screen with clock, take screenshot | Check email spam for automatic reschedule ticket | Free replacement sitting assigned |
| Rescheduled Date After Deadline | Email CISIA support with PDF Bando deadline proof | Email University Admissions Office with booking receipt | Earlier slot reassigned OR university accepts booking receipt |
| Technical Disconnection During Test | Report immediately to online invigilator | File official support ticket within 24 hours | Technical repeat ticket issued |
| Payment Failed on Checkout | Use alternative payment (PagoPA / PayPal) | Try international virtual card service | Registration confirmed |
How Scoring Penalties Work Across Exams
| Exam Type | Correct Answer | Unanswered Question | Incorrect Answer Penalty | Strategy |
|---|---|---|---|---|
| CISIA TOLC (All) | +1.0 point | 0.0 points | −0.25 points | Skip if unable to eliminate 2 options |
| IMAT Medicine | +1.5 points | 0.0 points | −0.40 points | Skip if unable to eliminate 2 options |
| CEnT English | +1.0 point | 0.0 points | 0.0 points (No penalty) | Answer every single question |
| TSA Oxford/Cambridge | +1.0 point | 0.0 points | 0.0 points (No penalty) | Answer every single question |
Complete Prep Suite
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